North American Workforce Solutions will partner you with a dedicated professional and the fulltime assistance of a bilingual customer service representative fluent in both English and Spanish.
1. Homesourcing
In a consistent effort to keep your costs low we utilize a business model known as homesourcing. Your Mexican architect, engineer, or financial analyst will work from home in one of the three major Mexican cities of Monterrey, Guadalajara or Mexico City. Homesourcing has developed recently as a strategy to keep costs low, increase productivity, and decrease turnover rates. Several large US companies including Jet Blue and Office Depot utilize homesourcing and are experiencing productivity increases of more than 25% and decreases in turnover in their call centers from 50% to 10%. The net result is happier, more productive employees with a dramatically lower turnover rate.
2. Communication
Instant communication between your company and our architects, engineers and financial analysts is one of our core competencies. We believe that instant feedback on both sides provides for the proper, high quality, and custom output that your business requires to succeed. With North American Workforce Solutions, your firm stays in control.
3. File Transfer
Files can be transferred between your firm, our bilingual customer service representative, and your professional quickly and easily by logging in to our website and accessing a private and secure directory reserved exclusively for your firm to efficiently transfer important files. This can be accessed as easily from your firm’s computers at work as it can from your professional’s computer in Mexico City and provides for rapid and reliable file transfers.
Copyright 2006 North American Workforce Solutions, Inc